The choice between new or refurbished

Sustainable choice or the very latest? That is currently the central question when you are looking for a new smartphone. Refurbished smartphones are rapidly gaining popularity, partly thanks to their favorable price and positive environmental effects. While people used to always choose the latest device, more and more people are now critically looking at sustainability, price, and ease of use. But how do you make a smart choice between a brand-new device or a refurbished one? In this guide, you will discover all the important considerations: from price to warranty, reliability, battery life, and environmental impact.

Refurbished smartphones: advantages and points of attention

A refurbished smartphone is a used device that has been thoroughly checked, cleaned, and repaired where necessary by specialists. Components such as the battery or screen are replaced if they no longer function properly, so you receive a technically fully functional phone. The biggest advantage is the price: refurbished devices are on average 30 to 50 percent cheaper than new models, especially for popular brands such as Apple and Samsung. This way, you can purchase a more luxurious model for the same amount, or simply save a lot.

Moreover, a refurbished smartphone is environmentally friendly. By choosing refurbished, you extend the lifespan of the device and prevent unnecessary electronic waste. If you want to know more about refurbished devices and their benefits, please visit our extensive information page about refurbished smartphones.

Please note: a refurbished smartphone remains a second-hand device. Small cosmetic signs of use may be visible, and the battery life may sometimes be slightly shorter than with a brand-new device. There may also be differences in warranty and return policy. You can read more about this in our warranty and complaints policy.

New smartphones: when is this the best choice?

A brand-new smartphone offers the latest technology, long software support, and a pristine appearance. You get the latest software as standard, longer updates, and the best-performing battery. For those who use it intensively for business, like to game, or want to get the most out of the camera, a new device is often the best investment. Think of powerful processors and innovative camera functions that are sometimes missing in older refurbished models.

On the other hand, you always pay top dollar for a new device. Especially with major brands, prices can quickly go towards a thousand euros. In addition, the value of a new smartphone generally drops quickly, while a refurbished device has already partly undergone that depreciation. View our overview of the best smartphones per price range for a good comparison.

Warranty, reliability, and return policy

A frequently asked question is about the warranty on refurbished smartphones. In the Netherlands, recognized refurbishers are legally obliged to offer a minimum of one year warranty. Some providers even offer up to two years warranty. This is slightly less than the standard two-year manufacturer's warranty for new devices, but the difference is getting smaller. Do you want to know exactly how returns work? Please view our return conditions.

Always choose a reputable provider. Good refurbishers subject every device to extensive checks and deliver a clean device with original or high-quality accessories. Feel free to ask for a test report or quality mark, such as the Refurbished Quality Mark. This way, you can be sure that you are not buying a pig in a poke.

Compare battery, performance, and quality

There is often the idea that refurbished smartphones generally have worse battery life. In reality, this strongly depends on the refurbisher. Reliable providers always replace the battery if it drops below a certain percentage, usually around 80 to 85 percent of the original capacity. So always explicitly ask about this before making a purchase.

In terms of performance: a refurbished smartphone performs equally to the same model in new condition. The biggest difference is the age of the hardware. If you always want the latest gadgets and longest updates, a new device is logical. If you mainly use your smartphone for calling, WhatsApp, and internet, a good refurbished device is often more than sufficient.

Environmental friendliness and sustainability

More and more people are consciously choosing a refurbished smartphone because of its positive impact on the environment. The production of a new smartphone requires an average of 70 to 100 kilograms of raw materials and emits more than 50 kilograms of CO2 per device. By refurbishing smartphones, you give them an average of 2 to 3 years of extra lifespan. This means less production of new devices and lower consumption of raw materials.

Please note that not every refurbisher works equally sustainably. Therefore, always check for quality marks and certifications, such as the Refurbished Quality Mark, which sets strict requirements for recycling and responsible handling of electronics. Do you want to insure your device? Please view our conditions for device insurance.

What to look for when buying a refurbished smartphone?

Do you want to be sure you are making a reliable choice? Always choose a provider with excellent reviews, clear quality marks, and transparent warranty conditions. Ask for a test report and inquire about the condition of the battery: has it been replaced or is it still in good condition?

Carefully look at the appearance of the device and determine what you find acceptable in terms of signs of use. Also pay attention to the brand and model; especially Apple and Samsung are popular and reliable in the refurbished segment. Carefully compare prices and conditions, so that you make the right choice not only based on price, but also on quality and service.

Conclusion: choose what suits you

The choice for a new or refurbished smartphone is very personal and depends on your wishes, budget, and values. If you always want the latest, maximum certainty, and top performance, choose new. If you are price-conscious, value the environment, and don't mind small signs of use, then a refurbished device is an excellent option.

Whatever you choose: always do good research, choose a reliable provider, and compare models carefully. This way, you can be sure that you are choosing a smartphone that suits your daily use and values.