About our privacy policy

123TelecomShop cares greatly about your privacy. Therefore, we only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by 123TelecomShop. The effective date for the validity of these terms is 02/04/2024; with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may eventually be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact person; you can find their contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we (have it) stored, which security techniques we use, and who has access to the data.

Web store software

Shopify

Our web store is developed using Shopify software. Personal data that you provide to us for our services will be shared with this party. Shopify has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Based on the agreement we have with them, Shopify is obliged to take appropriate security measures. These security measures include the application of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group to further improve its services. Shopify complies with the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies, and your data may be processed in the United States.

Email and mailing lists

MailChimp

Our website uses MailChimp, a third party that handles email traffic originating from our website and the sending of any newsletters. All confirmation emails you receive from our website and web forms are sent via MailChimp's servers. MailChimp will never use your name and email address for its own purposes. At the bottom of every email automatically sent via our website, you will see an 'unsubscribe' link. If you click on this, you will no longer receive emails from our website. This can severely reduce the functionality of our website! Your personal data will be secured by MailChimp

stored. MailChimp uses cookies and other internet technologies that make it clear whether emails are opened and read. MailChimp reserves the right to use your data to further improve its services and to share information with third parties in this context.

Hostnet

For our regular business email traffic, we use the services of Hostnet. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Hostnet does not have access to our mailbox, and we treat all our email traffic confidentially.

Payment processors

Mollie

For handling (part of) the payments in our web store, we use Mollie's platform. Mollie processes your name, address, and residence details, as well as your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by legal retention periods.

Klarna

For handling (part of) the payments in our web store, we use Klarna's platform. Klarna processes your name, address, and residence details, as well as your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context.

In the case of an application for deferred payment (credit facility), Klarna shares personal data and information regarding your financial situation with credit reference agencies. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not retain your data longer than permitted by legal retention periods.

MultiSafepay

For handling (part of) the payments in our web store, we use MultiSafepay's platform. MultiSafepay processes your name, address, and residence details, as well as your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of MultiSafepay's services for which they engage third parties. MultiSafepay does not retain your data longer than permitted by legal retention periods.

Reviews

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide clarification on your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They will only use this data for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing its services, for which we have given permission to WebwinkelKeur. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

Shipping and logistics

PostNL

When you place an order with us, it is our responsibility to have your package delivered to you. We use PostNL's services for deliveries. It is therefore necessary that we share your name, address, and residence details with PostNL. PostNL only uses this data for the purpose of performing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting

Checkout

For maintaining our administration and accounting, we use CheckOut's services. We share your name, address, and residence details, and details regarding your order. This data is used for administering sales invoices. Your personal data is transmitted and stored securely. Checkout is bound by confidentiality and will treat your data confidentially. Checkout does not use your personal data for purposes other than those described above.

External sales channels

Marktplaats.nl

We sell (some of) our items via the Marktplaats.nl platform. If you place an order through this platform, Marktplaats.nl shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of data processing

General purpose of processing

We use your data solely for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will explicitly ask for your permission for this. Your data will not be shared with third parties, other than to comply with accounting and other administrative

obligations. These third parties are all bound by confidentiality based on the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data automatically collected by our website is processed with the aim of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation in fiscal and criminal investigations

In certain cases, 123TelecomShop may be obliged, based on a legal obligation, to share your data in connection with fiscal or criminal investigations by government authorities. In such a case, we are forced to share your data, but we will resist this within the possibilities allowed by law.

Retention periods

We retain your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request for erasure. This also means that we will not keep your data longer than two years from the last contact moment or transaction, unless there is a legal justification for doing so. Based on applicable administrative obligations, we must retain invoices with your (personal) data, so we will retain this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced as a result of your order.

Your rights

Based on applicable Dutch and European legislation, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies of your data to the email address known to us. In the event that you wish to receive the data at another email address or, for example, by post, we will ask you to identify yourself. We maintain a record of processed requests; in the case of a request for erasure, we record anonymized data. All copies of data will be provided to you in the machine-readable data format we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors who hold this data, stating the category under which we have stored this data.

Right to rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, adjusted. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to you. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, transferred to another party. You can submit a request to this effect to

our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or had processed by other processors or third parties on our behalf, to the email address known to us. In all likelihood, in such a case, we will no longer be able to continue providing services, as the secure linking of databases can no longer be guaranteed.

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of 123TelecomShop. If you object, we will immediately cease data processing pending the resolution of your objection. If your objection is well-founded, we will provide you with copies of data that we process (or have processed) and then permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website.

This processor may be obliged, based on applicable laws and regulations, to provide insight into this data. We collect information about your browsing behavior and share this data with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Third-party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page, you will always find the most recent version. If the new privacy policy affects the way we process data already collected about you, we will inform you by email.

Contact details

123TelecomShop

Stuijvenburchstraat 34-L 6961DR Eerbeek Netherlands T (085) 016-3317

Email:

info@123telecomshop.nl

Privacy contact person

Colin Boon